| |NOVEMBER 20229Robotic delivery, digital menus, and in-app ordering are some of the contactless solutions that are popular right nowbased meats, and vegan substitutes, the Indian cuisine scene appears to be going through a bigger rebirth.For businesses aiming to engage consumers by guiding them in choosing ethical food choices, developing trust and transparency is crucial. Consider the abundance of organic products on the market. There is no denying that becoming a vegan is now a way of life rather than a passing fad.TECHNOLOGY TO FLOURISHTechnology will continue to develop at a frantic speed in the F&B business and infiltrate almost every operational area and process. From autonomous cars, drone deliveries, smart refrigerators, robotics, AI, simply walk-out shops, weed-picking robots, and Block chain, F&B has become the new favorite of the tech sector. Innovative products and services such as cellular-based foods and protein derived from the air have been created as a result of technological advancements in the food and beverage industry.As more and more restaurants embrace contactless ordering, payments, rewards, and aggregators, simplifying kitchen processes may aid in the delivery of a consistent guest experience, which in turn is critical for business growth. Many restaurateurs are investing in digital technology to automate back-of-house procedures, with 36 percent of owners and managers reporting that they have improved their company's information technology infrastructure. Better productivity across all channels can result from streamlining kitchen operations, allowing managers and owners the confidence and freedom to experiment with new restaurant concepts.SUSTAINABLE LIVINGToday, more and more individuals are deliberately choosing to compost food waste rather than simply throwing it away. Restaurants, companies, and chefs are finding creative methods to reuse leftovers across the food sector, whether it's by saving them for the next day, using them as an ingredient in another dish, or just giving them to those in need.After purchasing vegetables, Plural, a restaurant in Mumbai, chooses to adopt a closed-loop method in which the rejected pieces are turned into vegetable stock and citrus peels are turned into cordials for cocktail creations. Additionally, restaurants such as Yogisattva, Delhi Accent, Sequel, Masque, and Green Cafe are actively involved in lowering their carbon footprint.With sustainability in mind, restaurateurs are also increasingly shifting to local vendors. This shift has risen from the rising costs and the scarcity of raw materials due to the disruption of supply chains. Sourcing produce from local vendors can also motivate them and build a sense of unity within the community.CONTACTLESS SOLUTIONSSelf-service kiosks and contactless solutions will be used, all while keeping an eye on security, safety, and health standards. Robotic delivery, digital menus, and in-app ordering are some of the contactless solutions that are popular right now. The hospitality industry is using contactless biometrics and face recognition technology to let customers self-check in and out, unlock rooms, and operate elevators. The sector has invested in customer-centric technology amid the pandemic's slowdown to restore corporate momentum. The industry has prioritized contactless guest engagement to enable automatic conversational interaction between consumers and service personnel. The hotel sector is anticipated to adopt touch less solutions based on AI and digital payment methods, changing current industry norms for the post-COVID age.TO CONCLUDEThe industry is headed for a transformation with digitization at its core. Services will grow to become more personalized and customer-centric, creative service offerings will be launched, health and safety will be standardized, operations will become less labor intensive and balance sheets will become leaner. All these changes will elevate customer experience and set new standards for the industry in the post-COVID era.
< Page 8 | Page 10 >