India's ESDM (Electronics System Design & Manufacturing) sector is expected to reach US$ 220 billion worth by 2025, growing at a 16.1% CAGR till 2025. With the initiative of 'Atmanirbhar Bharat' or 'Self Reliant India,' the Government of India has laid the groundwork for making the country a global manufacturing hub. 'Vocal for Local' and 'Make in India' initiatives have been bolstered by business-friendly reforms and incentive schemes aimed at attracting foreign manufacturing firms.
However, the problem ailing this industry revolves around customer experience which is a decisive factor in the success of a product. The comfort and ease in using a product followed by cost affordability is what ultimately drives the popularity of a product in the market. This is the gap that Swaroop Techno Components from Pune is on a mission to fill. “We have trained and competent workforce in the backend which works as extended support as service desk to resolve all customer queries at corporate office. This team is the driving force for our after-sales service that takes care of it by means of 24/7 support with the best possible solutions and services,” says Narpat A Mistri, Founder & Director, Swaroop Techno Components.
Eyes on Excellence
Zeal of innovation and benchmarking everyone’s last efforts is the company’s team motto. It is catering on a native scale where language-tradition community changes every 500 miles. Swaroop’s products have a unique position in market segment superposing others product in Design & Reliability base and properly integrated with the changing trends with changing geographies. Real time service support and customer satisfaction for deliverables must be ensured while running operations in the company. The company has taken this as the objective of the development in every phase of the work that it does. The team carries the legacy of the company to develop such a business model which is customer centric. This is one of the key strengths of the company.
The company started operations in 1996 and with a concept in mind to become one of the innovative product oriented manufacturing MSMEs. Extrusion metal, small electronic component products were the first it tried to manufacture under expert guidance for the consumer electronics and appliance industry. Focusing on the product range from appliance industry in 2018-2019 STC, India developed and started manufacturing its own new consumer appliances product “Domestic floor mill” with state of the art design, innovation and in-house component designs.
We have trained and competent workforce in the backend which works as extended support as service desk to resolve all customer queries at corporate office
Success Mantra
Swaroop Techno components Pvt Ltd believes that synchronised efforts and direction oriented structured approach by maintaining quality aspect in all phases of business will certainly work for business growth. The company aims to become a conglomerate where all employees and customers have a synchrony that drives the growth of the company. “We want to develop lasting client relationship by providing exceptional stakeholder value in an environment of trust and respect with Plan-Do-Check-Act philosophy. We also want to develop and foster a strong bond with our customers, suppliers and associates and maintain the highest standards of cleanliness and hygiene in all our products. We want to manufacture, distribute products of outstanding quality to our customers and process only the freshest and finest raw materials using state-of-the-art technology & facility”, concludes Kamal Kumar, Head Sales & Marketing.
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