Acolossal surge is witnessed in the online food supply chain due to pandemic. However, as convenient as online shopping for groceries seems, the industry faces challenges like irregular deliveries, low-quality supplies, biased pricing, and problems in returns/refunds. Qwipo is a multi-vendor platform for online Groceries, Staples, and FMCG categories. The company is dedicated to providing the customers with prompt services ensuring timely delivery and optimum prices.
The dedicated sales team at Qwipo is armored with sufficient data to help the customers at their earliest convenience. The customer account manager would regularly be in touch base with the customers since onboarding. It is theonly e-Commerce platform with time slots until late at night. The Customer Service tickets are monitored on a dashboard and diligently followed up. As scaled up, Qwipo continues to invest in its customer service team. There is a vast catalog of quality supplies on the platform to choose from. Being a multivendor platform, the customers can compare and purchase the business essentials at the best optimum price.
A Decentralized Marketing Platform
With the decentralized marketplace platform, Qwipo is giving all the vendors/wholesalers equal opportunities, thus eliminating the concept of monopolization. It has enabled a B2B marketplace platform where vendors candirectly sell to
business retailers. Customers can choose digital or cash for payments; the escrow payment system keeps prime vendors and business retailers happy.
A dedicated quality assurance team looks after the quality of the supplies. After passing the quality checks at various stages, the products are loaded for delivery. The customers can return and get a refund for the products they are dissatisfied with. The logistics and supply are carefully planned and executed considering the aspects such as weight, number of orders in a particular area, vendor location, customer location, and more. Our route planner that was built would help keep track of the trip so that we do not have any delays or problems with deliveries.
Qwipo kept many prominent factors in consideration to build scalable MVP. The core concern was product optimization and a rich customer experience.
E-Commerce platforms involve numbers and real money. Qwipo did prior testing to avoid any data crashes or incorrect data. Customer retention and efficiency in services were ensured through frequent follow-ups by the Sales, Operations, And Customer Care teams. Traveling to local markets for procuring various products is time invasive; this led Qwipo to design a platform that can cater to everything under one roof. Thus, it saves time and energy for the retailers to focus more on their business and customer base growth.
Qwipo addresses customer issues in priority and is a dependable choice among customers
Bells & Whistles Can Come Later
Qwipo provides a medium for Prime vendors to showcase their product catalog in our App, thereby offering them more visibility than ever. It has ties with trusted vendors for quality supplies on its marketplace. Logistics is a significant concern that needs attention; other than that, the process runs smoothly. Qwipo believes in delivering as promised, with no false promises made. Consistency and problem solving attitude keep it going; bells and whistles can come later.
Currently, the market has a potential of $800 billion, and by 2025, the market potential will go beyond $1 trillion. Quipo plans to lend capital to the customers through fintech platforms onboarded on the Qwipo platform. It also plans to build an application for onboarding individual drivers and fleet owners. It wants to expand further into other categories like electronics.
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