Today, we all live in a technologically advanced era, with an increase in organised cafeterias, IT firms, banking industry, corporate buildings, smart petrol stations, and many other industries in India and Nepal. All these factors have been driving up demand for Vending Machines. Furthermore, due to the Covid-19 epidemic, many organizations are looking towards integrating vending machines for hot beverages. The primary drivers driving vending machine market expansion have been technological advancement, consistency in flavour, faster services, better features/design, and convenience of work and improving the consumer experience.
Consumer’s common expectations from vending machine providers are convenience, reasonable price, taste, ranges of options in machines, intact product, aesthetically attractive designs, a clean machine and so on. Incorporated in 2017, Nepal Vending Private Limited has established itself as a one-stop vending machine service provider across varied industry verticals. Based out of Nepal, the company has been completely focused on becoming the country's premier vending machine provider. The clients are offered with high quality table-top beverage vending machines in collaboration with Godrej.
With Godrej’s worldclass machines and invigorating beverages, Nepal Vending has been successfully providing a delightful experience to its users; it has always prioritised high-quality products, prompt after-sales services and cost-effectiveness. Also, the food grade material used in the food circuit meets FDA criteria.
Nepal Vending is fully committed to providing services that fulfill consumer expectations, with the primary strategy of responding to client’s feedback and act/upgrade accordingly. This is backed by the latest technologies, stringent quality control and excellent after-sales service which have been the key ingredients that have made Nepal Vending a trusted name.
“We were able to reassure consumers that, 'Yes! the tea from the vending machine tastes just as wonderful as a cup of traditional tea'. Our products are well-known in the industry for their purity, natural smell and flavour, delightful taste, and freshness. Aside from product quality, we also implement customer-centric ways towards machine maintenance and supply of consumables to ensure client's satisfaction”, says Dinesh Karki, Managing Director at Nepal Vending. “We have always been dynamic when it comes to fulfilling our customers' expectations. We introduced more options in vending machine beverages with distinctive designs, aesthetics, taste, and tea/coffee varieties, among other things. Today, we serve over 400 clients in Nepal and have 96 percent satisfied consumers”, he adds.
Ensuring Utmost Satisfaction
Currently, Nepal Vending consists of competent young professionals with expertise in management and technology. The team is skilled in management, administrations, sales, marketing, and technology aspects; all directed towards a common goal which is to provide services to the Nepalese market. Further, Nepal Vending has always focused on quality and delivery time of the services/products. It has been offering post sales service to the customers which no other similar players are able to provide. Such services are provided without cost to the existing customers.
“Our Vending Machines are easily customizable, where one can choose the product options of your choice. We provide free delivery and installation at your premises at no cost. Our maintenance and customer care personnels are always ready to hand-hold customers to provide prompt service deliver ability. Also, we provide a training guide to operate the vending machine for you, your staff or your operator at your premises while installation”, explains Dinesh.
Globally, technology in the food and beverage business is advancing at a rapid pace. Service sectors are focusing on automation and digitalization like never before. After the pandemic hit the world, including Nepal, the market has become more aggressive in such automation investments. Vending machines for tea and coffee are a practical means of providing service in any business, college, hospital, boutique, or smart gas station. People in Nepal are currently very interested in developing small businesses where the initial investment is minimal and the return is 100 percent.
We have always been dynamic When it comes to fulfilling our Customers' expectations. We Introduced more options in Vending machine beverages with Distinctive designs, aesthetics, Taste, and tea/coffee varieties, Among other things. Today, we Serve over 400 clients in nepal And have 96 percent satisfied Consumers
Further, people are really concerned with hygiene and the quality of the beverage they are served. The generation of people now are tech-friendly which are more used to service with automation. This is driving the vending machine industry towards necessity products. Going forward, the company’s roadmap would be to become the leading vending machine service provider across all segments. With this growth trajectory at hand, the company would be to increase its workforce strength from 10 seasoned individuals to 100 individuals; this would help us cater to client requirements in the best possible manner. The same will be reviewed and revised as per the need of the market.
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