According to a study performed by Kewill and Transport Intelligence titled ‘The Future of Logistics - What Does the Future Hold for Freight Forwarders?’, many NVOCC firms lack the supply chain technology capabilities that would allow them to thrive in the current market. Furthermore, under the COVID-19 scenario, factors such as blank sailing, container shortages, and spot costs are continually threatening the market, preventing consumers from getting the most out of NVOCC services.
Knowing this, Navio Shipping is striving to deliver a comprehensive, hassle-free and technology led service with an undivided attention towards people, process and infrastructure. Having started its operations in 2014, Navio Shipping has extended its operations in major parts of the Indian subcontinent, the Middle East, the Upper Gulf, and the Far East. “Seven years since our establishment, we have come a long way. Today, we have 11 offices in India, along with offices located in the Middle East and Southeast Asia. Currently, Navio Group has more than 5000 containers of its own, in addition to representing more than 20 overseas principals”, mentions Biju Sivakumar, COO, Navio shipping.
With time, Navio has gained a reputation among its clients for delivering specialized equipment such as flattrack, flat-bed, open-tops, and reefers. According to Biju, “At Navio, we have positioned ourselves among the top three operators in the reefer segment. We are an agency house catering to multiple Principals which help us with the availability of inventory. Our rapport and commitment with vessel operators further help us with the adequate space, especially during challenging times”.
Along with impeccable infrastructural competency, Navio Shipping has paid due diligence in developing a robust workforce. This is because the company believes that an efficient team is the key to providing a hassle-free customer experience. As a result, Navio has exclusively hired highly experienced corporate executives with decades of shipping and freight forwarding industry knowledge.
Leveraging Technology
Covid has caused a significant setback for the NVOCC industry. The current vulnerable market has inherent ambiguity and a lack of transparency in the overall system, resulting in a large imbalance between the market's present demand and supply. The prevalent situation necessitates a comprehensive overhaul to the existing working structure, and Navio has been the group to do so in order to satisfy the changing demands of its clients.
Our rapport and commitment with vessel operators further help us with the adequate space, especially during challenging times
Navio has been quick to build its own Navio digital platform in response to contemporary needs. The firm's goal with this digital platform is to increase transparency throughout the entire work process. “We are moving into a digital space for making every transaction a great experience for our people and customers”, points Biju.
The main purpose of the digital platform is to provide real-time and instant quotation to its clients along with 24x7 freight tracking option and overall simple usability, thereby eliminating any ambiguity that is limiting the purpose of a hassle-free experience. The stringent outlook of Navio towards its people, process and infrastructure has helped it to attain major milestones. “We crossed Rs. 250 crore mark in the financial year closing 2020-21, and in the future, Navio India aims to cross Rs. 750 crore under mission Lakshya by 2025”, concludes Biju.
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