A freight forwarding company acts like a backbone of any business that deals in transportation of goods. It is responsible for ensuring speed, accuracy and impeccable service for every shipment- making the import and export process seamless. Its main goal is to simplify the rather daunting process of shipping and transporting merchandise, and it does it with high efficiency.
In India, the clearance and forwarding market is expected to clock in a CAGR of approximately 5-6 percent from 2023-25. International trade volumes have seen a massive upward trajectory and are the driving factor for the freight forwarding market. There also has been an uptick in the trade agreements between India and Australia, UAE with similar arrangements being foreseen with UK, Israel, Canada and European Union, and all of these are responsible for the growth that is being observed in the market. It is expected that India will soon be at the forefront as the fastest growing market and will continue to dominate as one of the largest markets for freight forwarding across the globe.
Catering To Customer Needs
Owing to the nature of the business, the customers in this domain typically have a list of demands from a freight forwarding company- they expect decreased logistic costs, decreased transit time and the availability of inventory. Keeping these expectations in mind, Jeena Company works with shipping lines and airlines in a fashion that best fits the requirements of a client and their specific needs. Jeena Company carries the legacy of 120+ years of service with incredible domain expertise of providing end-to-end solutions across a myriad number of markets.
It has garnered global recognition for its innovative and customized logistics solutions and continues to consistently rank among the top 10 logistic companies in India. It is obvious that Jeena Company is very well-positioned in this segment with its long history of impeccable services. Cyrus Katgara, Partner, says, ‘‘In Airfreight, as per the IATA rankings, we are one of the Top-5 freight forwarders in India and in Sea freight, we are an established player with a robust and competitive edge’’.
Jeena Company sets itself apart from the rest of competitors on a number of grounds- it provides proactive solutions, Customer Experience Managers (CEM), Personal commitment, Digital Infrastructure including a mobile app, Customer Portal, and Service excellence. All of these USPs tied together puts forth a formidable service delivery that customers have grown to trust over the years. However, its main USP remains the transparency with which it conducts its business and the visibility that is rendered to the clients.
The logistics services are tailored to respond to dynamic business needs, and are also cost-effective and timely. Equal dedication is also extended for the delivery of a small parcel or heavy shipments to movement of dangerous goods and break-bulk projects. All in all, Jeena Company is a power-packed company that is powered by the right experience, technology, infrastructure, processes and global networks that enable it to ship effortlessly across continents, countries and cities.
When it comes to customs brokerage or Criticare, Jeena’s most primary USP is maintaining the committed TAT. According to Ayesha Katgara,
“Delivery is done at the quickest possible time while also being affordable. The main pain point typically is a client’s concern over timely clearance and delivery and Jeena works in tandem with these concerns and dedicatedly provides the best time-bound logistics solutions in India. It is also equipped with state-of-the-art warehousing facilities and innovative solutions like In plant logistics, Reverse & return logistics which are carried out with attentiveness while also being competitively priced.
A Leader In The Freight Forwarding Space
Being a leader in the freight forwarding business for 120+ years is no mean feat and in these years, Jeena has accomplished a diversified portfolio of logistics offerings including International Freight Forwarding, Co-loading, Customs Brokerage, 3PL, Temperature Controlled shipments, Door-To-Door, Consolidations, Projects et al. Its stack of Value Added Services (VAS) is also vast with Shipment Tracking, Data Interface, Customer Portal, Re-engineering of processes, Pick & Pack, Slip Sheeting, Quality Inspection, Packaging, Inventory Audit, Mobile App and so on. Over its many many years of service, it has provided services to a wide range of industries- from Engineering, Automobile, Pharmaceuticals & Life Sciences, Retail & Fashion, to Special Projects, Renewable Energy, Defence, Perishables & Agro, Government PSEs, and CSIR to name a few.
Jeena’s list of accolades are also enviable- it has been rated as MSE-1 by CRISIL which is the highest rating for financial and operating strength. It has been winning the 'Freight Forwarder of the year' award for the last three consecutive years by Delhi International Airport Limited (DIAL). Additionally it has also garnered numerous awards from Shipping lines, Airlines, CONCOR, Stat times, India Cargo Awards and others that has continued to motivate them on its journey. However, the most prestigious feather to its cap has been supporting the Indian government and citizens through Indian Council of Medical Research (ICMR) during the critical COVID-19 times.
The only company authorized to ship all ICMR related supplies like Testing Kits, Lab consumables, Medical equipments and other medical materials like face mask, sanitizers, PPE kits to all testing centers and hospitals pan India was none other than Jeena Criticare Logistics (JCL). It was also responsible for supporting and handling all ICMR related imports of PPE Kits, Ventilators, Rapid Diagnostics Kits, Medical drugs, Thermometers from China, Hongkong, Germany, USA and Singapore to India. The incredibly crucial service provided by Jeena during the pandemic was well-appreciated by the Government of India and ICMR collectively.
Striving To Stay Ahead Of Competitors
As with all companies which want to stay current and ahead of the competitive curve, Jeena has been focusing on technological advancements to stay digitally relevant. Cyrus, Partner, adds, ‘‘We have been consistently working on upgrades by incorporating futuristic initiatives like Organization restructuring including the formation of new Board and Advisory Board, new teams like Business Intelligence (BI), Centralized Import Consol Department (CICD), Digital Solutions, and so on with the clear motto of transforming into a 'Lean Organization’.
Among its vast repertoire of clients, Jeena had recently assisted a Pharmaceutical customer who wanted to send 35 tons of Medical cargo to Russia which, as is known, is presently involved in a war with Ukraine. A variety of sanctions were imposed on Russia due to the current situation and as a result it was a difficult job to manage this shipment with no flights operating from/to Russia. However, Jeena was not thwarted by these limitations, and its team designed a specific, workable solution after discussions with the client, took special permissions for Russia as a war zone destination and was successful in delivering the cargo on time amidst all the uncertainties”.
Jeena is powered by a diverse team of experienced and young creative resources who are all collectively dedicated to provide top-notch customer service
Jeena is powered by a diverse team of experienced and young creative resources who are all collectively dedicated to provide top-notch customer service. As a company, Jeena believes in organic growth within the team, where it constantly discovers and grows by working smarter with more assurance. It is proud of its team of people with unmatched industry knowledge and unparalleled dedication.
Eyeing At A Bright Future
Jeena is looking forward and upwards with its current focus on various projects like Data driven plans through data visualization, improving collaboration/partnerships with all stakeholders and focusing on new target industries, in sectors like Aviation, Renewable Energy, Perishables including Agro products which are all accelerating.
Jeena’s journey of 122 years has been filled with exciting and memorable moments. It has been a company that was built from scratch and it took a lot of hard work, dedication and sacrifices from the four generations of partners and employees to get to where it is today. Its consistent approach has made 2021-22 its finest year in terms of revenue and with Ayesha Katgara and Nari Katgara in lead, Jeena’s future is bright and illustrious.
