The Freight Forwarding market is rapidly evolving in India. The proactive and innovative approach of Freight Forwarding companies is helping to deliver logistics and shipping solutions to major businesses and streamlining business operations with ease. It is a fact that the readiness of infrastructure and technology are going to be the key drivers of growth for the Indian Freight Forwarding market.
The market is evolving with the adoption of technology for tactical and operational decision making, routing, f leet management and optimization, and data analysis. "Eventually, end-to-end lean and smart logistics solutions that enhance quality, reduce cost, and minimize human intervention is the way forward for Freight Forwarding companies in India," says Sharmila Amin, Chairperson and Member Board, Globe Forwarding Agencies.
Globe Forwarding Agencies offers end-to-end smart solutions in the fields of shipping, logistics, project freight management, transportation and custom clearance. It has helped to deliver tailored logistics and shipping solutions to major clients in the oil & gas, energy and mining sectors in the most distant and challenging regions worldwide. The company takes advantage of automation, artificial intelligence, cloud computing, and advanced big data analysis that gives it an edge over its competition. It works with solid teams of
dedicated employees, who are located at key centers across India and provide immediate and efficient service to all our existing and new clients.
The company has evolved to be the most client centric team in the market with continuous amendments in their strategies to align with the market demands. The company has strengthened its digital capabilities covering network and route optimization, warehouse management systems, telematics solutions, data and predictive analytics, and the digitization of transport transactions, among others. It has developed a consultative sales and solution capability, thereby moving from transaction selling to consultative selling by adding strong B2B sales and solutions capabilities (e.g., IT consulting).
Its team has built up deep supply chain expertise, and developed the ability to do short diagnostics/pilots to assess the potential benefit for customers and strong pricing and negotiation skills. A strong process for handover/initial implementation of the project to quickly identify and resolve issues and bottlenecks has prevented our team from projects going south. The company has used the downtime during the pandemic to improve training to all staff and also provided them the opportunity to upgrade their skills; all this will benefit our client base in 2021 and beyond.
The company has evolved to be the most client centric team in the market with continuous amendments in their strategies to align with the market demands
"Our operations team has shifted its mind-set from a logistics provider to a problem solver: This has helped us capture value wherever inefficiency is visible. It has also motivated them to take a problem-solving lens for customers rather than purely improving internal efficiencies," she adds.
"Our main differentiator is the personalized service offering that we are proud of, our client service managers are available to all clients 24x7 and are to go beyond the call of duty for all our clients," Sharmila affirms.
The future of Globe Forwarding Agencies looks bright as it is predicted a few changes including increased rail utilization, dedicated freight corridors and ensuring its full utilization through a comprehensive business building effort, establishing feeder routes, strategically locating multi-logistics parks, etc. In addition, rail and road connectivity to coastal berths and inland waterways in conjunction with sea side development, integration of airports for high value logistical operations are also on the priority list.
