The freight forwarding sector is an integral 3PL services segment which has become an imperative part of the supply chain and distribution system driving the economy. The 3PL industry globally and thus in India is experiencing substantial and promising growth, primarily due to the increase in trading activities and growth of e-commerce trade.
The digitization of various businesses, and the impact of the pandemic has created several new demands and reformed the way logistics works. Established in 1997, Everfast Freight Forwarders is an IATA recognized freight forwarder and are ISO 9001:2008 certified company by URS. The firm specializes in air and ocean freight forwarding for both imports and exports with end to end fulfilment.
Everfast’s wide range of services includes Air Freight (Direct and Consolidations), Ocean Freight (Containerized and LCL), Air & Vessel Chartering, Break Bulk, Freight Brokering/Negotiation, Custom Clearance-Air/Sea (having own CHA license),
warehousing & distribution, Buyer Consolidation, Door Delivery/Pickups, Information Management, Exim Consultancy, Customer oriented Logistics services, Letter of Credit referrals, and Tracking.
Measured Approach to Meet Customer Expectations
Over the past 25 years, customer loyalty is hard-won and mostly driven by the quality of service Everfast renders. Sharing insight on the approach that is the core of Everfast’s operations, the Director, Sunil Kumar says, “The ultimate question is how one can determine what customers value most so as to satisfy their expectations. Customer allegiance is the key to long term success, and exceeding customer expectations is the best way of achieving it. If you’re meeting their expectations, the customers will be loyal to us and hence we constantly try to assess the customer satisfaction levels and if customer’s satisfaction level is changing, we try our best to find out reasons either on their or our end the reason for their dissatisfaction”.
Adding, the other Director, Arun Kumar Rai says, “If satisfaction is rising, we try to understand the additional efforts we made and sustain it. If satisfaction is sliding, we figure out the reasons and implement measures to reverse the situation before we lose the customer. It is about trying and striving our best to deliver what we promised to our customer and openly communicate with them and accept to them in case of any goof up/mistakes and try compensate for any losses as far as possible from our side”.
The way Everfast has shaped up to offer customized and personalized services with higher amount of flexibility to the clients and the retention rate of the clientele and business positions Everfast in the spotlight. The firm has evolved as per the market requirement and in its continuous investment in augmenting the manpower and technology for carrying out the complex logistic requirements in supply chain management. In the present times where cost cutting is inevitable for any business to survive, Everfast’s focus on offering better last mile customer services and deliveries needs to be lauded.
For the near future, Everfast has carved out a definite growth plan for to become one among the top ten freight forwarding organization in India by 2025. Having completed 25 years of sustainable growth in Indian market with 17 offices in India at all major Airport, Sea ports and other strategic business locations; Everfast is aiming to further increase its presence and partnership to reach to the next level. The future growth of the industry is crucially dependent upon availability of skilled manpower and the firm has invested in the same to efficiently build such a team that comprises critical problem solvers and are strategic in approach.
