The logistics sector of India is on the cusp of disruption. A report by Mckinsey & Company underlines that robust economic growth and technology improvements have caused considerable changes. In the days to come, themes like – economic growth, digital disruption and changing customer preferences will shape the future of the logistics industry of the nation. Cross-border logistics in India, however, comes with unique challenges for both shippers and carriers due to different regulations, customs requirements, and languages. To overcome the cross-border logistics challenges, an end-to-end assistance of a competent service provider is of paramount importance for ensuring faster clearance of import shipments and quick delivery of export shipments.
Strategically placed in West Bengal, Behag Overseas specializes in delivering comprehensive import and export logistics services to its clients. Currently, the firm operates in the key ports of the east and north-east India like – Petrapole-Benapole, Ghojadanga Bhomra, and more, double spacing issue facilitating cross border trading with crucial neighboring countries like Bangladesh, Bhutan, Nepal, and so on.
“At Behag Overseas, we devote our undivided attention to our customers' needs. While the majority of local and foreign players have a set amount of time to serve. We make every effort to service our clients 24 hours a day, seven days a week, and to keep them happy with any and all inquiries", mentions Debashis Mitra, CEO at Behag Overseas.
Fast Service with Transparency
Mitra shares, “Many businesses in the industry purposefully mislead clients by giving false hopes. However, at Behag, we strictly refrain ourselves from misleading our clients at any given point. We strive to establish an effective and transparent communication with our clientele, to ensure honest and reliable service".
With more than 15 years of experience in the import and export logistics industry, Behag Overseas has developed a customer centric work culture, wherein the firms’ service line revolves around customer satisfaction and purposeful communication. Furthermore, to assure quick turnaround time, the firm has developed a robust logistics line integrating numerous trucks and close associates.
Currently, the firm holds the capacity to unload as much as 100 trucks of goods from the rail wagons. To ensure an end-to-end delivery of logistics services, Behag Overseas has established its own offices in all the land customs points of West Bengal.
“Our extensive reach in all the land customs points is the key facilitator enabling us to deliver quality assured service within a minimum time frame. Not to mention, it is rare to find the reach that we have developed throughout the years", points out Mitra.
We strive to establish an effective and transparent communication with our clientele, to ensure honest & reliable service
In-house Customs Broker Assistance
Today, obtaining a custom clearance is more difficult than ever before. Furthermore, with changing paperwork trends and the advent of GST, a logistics provider must have a thorough understanding of this subject in order to give significant support.
With a desire to deliver an overall hassle-free experience to the clientele, Behag Overseas has also acquired a customs broker license. This helps the firm to process all the documentation at a faster pace while ensuring faster delivery with an average time consumption as low as 30 minutes.
The Future Perspective
Since inception, Behag Overseas has witnessed massive growth. Starting its journey with limited customers, the firm presently serves big brands like L&T, BHEL, Mahindra & Mahindra Cocacola and more. Owing to its hard work and dedication the firm has also acquired ISO 9001: 2015 certification. In the future, Behag International is optimistic to open more branches at different custom clearance locations, while creating a robust footprint in new geographies like Nepal.
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