Every structure, whether commercial or residential, is incomplete without the appropriate architectural hardware products. A door without the right hardware is merely a plank of wood. Hinges, handles, locks, and other accessories transform the wooden plank into a door that allows for seamless access and guarantees security while also adding an aesthetic appeal to the establishment. That is the true essence of architectural hardware products-to serve both the practical as well as decorative purpose.
Gurugram-based Dorset combines security, durability, and elegance to provide customized, end-to-end architectural hardware solutions and services from product selection to installation and after-sales service. As a leading manufacturer and supplier of architectural hardware and high-security solutions for both home and workspaces, Dorset’s products include door, kitchen, and glass hardware, furniture fittings, digital door locks, and more.
The Dorset story began around two decades ago with a small manufacturing set-up and a vision to provide high-quality security hardware solutions that would not only bring peace of mind to owners but also add a touch of class to their homes and establishments. By consistently improving its processes and launching new, innovative products over the years, Dorset has expanded to more than 8000 outlets across the country.
Today, the company manages one of the largest state-of-the-art architectural hardware manufacturing plants in India. “The vertical approach of business has helped us achieve a leadership position in the real estate segment and as an original equipment manufacturer (OEM) of architectural hardware for doors. We have also established our presence in the international markets including the USA, Europe and Asia-Pacific,” explains Takshay Bansal, Joint Managing Director at Dorset.
Besides the large-scale manufacturing capability and quality assurance, Dorset’s key value proposition is its customer-centricity and a commitment to adhere to the highest technology standards. The company gives utmost priority to the needs and expectations of all its stakeholders, including end-consumers, dealers, distributors, retailers, contractors, and architects.
To consistently cater to diverse customer requirements, Dorset focuses on regularly upgrading its state-of-the-art manufacturing plant with latest automation solutions and advanced technologies such as physical vapour deposition (PVD) and so forth.
“The introduction of new products from time to time, coupled with constant innovation and the use of cutting-edge technology, has been the key to meeting changing customer preferences and, in turn, staying ahead of the competition. Also, the customer segmentation approach enables us to providing the right products for both home and workspace requirements,” says Bansal. Beyond innovation, Dorset’s customer-centricity is evident from how the company effectively offers consulting around product selection and guarantees timely availability of products while also providing quick doorstep installation and after-sales service.
Dorset’s key value proposition is its customer-centricity and a commitment to adhere to the highest technology standards
Dorset’s logistic team employs chatbots and an advanced warehouse management system (WMS) to ensure seamless delivery. The company also conducts training sessions via mobile applications, social media, and the company website to educate all stakeholders about various architectural hardware products.
“Today, customers are much more aware about their needs and the options available to them. In terms of security products, they are looking to explore and invest in better quality products without compromising on the security of their establishment. We focus on consistently boosting the security aspect of all our products,” adds Bansal. With a major focus on fulfilling customer needs and a thirst for constant innovation, Dorset will continue to create path-breaking and award-winning products tailor-made for every upcoming customer requirement.
State-of-the-art design and manufacturing
Today, Dorset manages one of the largest state-of-the-art architectural hardware manufacturing plants in India. The company’s smart manufacturing processes employ latest total quality management (TQM) techniques such as just-in-time (JIT), value stream mapping (VSM), standard production function (SPF), single-minute exchange of die (SMED), and more.
These techniques act as a critical linkage between the design and manufacturing departments, enabling the company to deliver outstanding products with short turnaround time. In addition, Dorset leverages the supervisory control and data acquisition (SCADA) system to control industrial processes as well as gather, monitor, and evaluate real-time data for more informed decision making, increased efficiency, and better uptime.
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