JUNE 202319Never restrict yourself to information that is only related to your industry, and gather knowledge about every industry from every source possible come-out with ideas to do things in a better and efficient way, which basically is 'do more with less'. The time duration that is thus saved in this process can be used to analyze the work, draw insights leading to meaningful information and decision making.What is your approach towards building strong relationship with your customers?My approach to building strong relationship with customers is ­ build credibility and equity for whatever is done by me, i.e if its internal customers, strong relationship is built by being a business partner and such an approach builds credibility of what I say and mean and hence strong relationship. When its external customers, its trust and equity of actions. This has really been helpful in navigating through every process with my customers.How do you stay updated with the latest trends and technologies in the industry? How has this been helping you in your leadership journey so far?Reading, social media, subscriptions to leading industry journals, participate in events both as a speaker and learner helps stay updated with the trends.This has really helped me in my journey so far, to illustrate - any changes to GST, if I am updated, the same can/shall be immediately implemented at the enterprise, improving compliance.. Similarly,interactions with Startups helped me identify a startup in agriculture space, that got associated to McCain and helped transform many processes in agronomy. What are some of the major challenges that you faced during your journey so far?Covid and Covid times have been the major challenges faced during my life. The essence of mental well being was clearly visible to everyone; My association with Heartfulness meditation really helped me adapt to the turbulent times.What is your advice to individuals aspiring to be future business leaders?Be curious, keen to learn, and start asking relevant questions so that you get to learn new things. Never restrict yourself to information that is only related to your industry, and gather knowledge about every industry from every source possible. If not immediately, this will definitely act as an added advantage to you as a business leader in the long run. Most importantly, always keep an open ear to every development happening in the industry and update yourself accordingly.
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