| |DECEMBER 20209For such employers, the minimum skills and assets required to get hired as a delivery agent are: Communication skills · Speaking clearly so listeners can understand.· Listening to others and asking questions.· Understanding spoken and written information· Write clearly so other people can understand.· Read and understand work-related materials.Reasoning and Problem SolvingAnalyzing ideas and use logic to determine their strengths and weaknesses.Following guidelines to arrange objects or actions in Specific orderUse reasoning to discover answers to problems.Noticing when something is wrong or is likely to go wrong.Technological LiteracyAbility to read and use maps to reach the customer's location.Managing oneself, time, people and things.· Manage the time of self and others.Working with people · Look for ways to help people.· Be aware of others' reactions and understand the possible causes.· Persuade others to approach things differently.AssetsOwn two-wheelersOwn smartphonesNeed for improved skilling:A look at the financial of a set of 80 logistics companies in India across sectors reveals that companies' expense of the workforce constitute just 8-10 per cent of overall sales of the industry. Out of which only about 13 -14 per cent of the total workforce expenditure is spent on non-salary, and skill devel-opment items (welfare, and training). This lack of focus and investment in developing human re-sources and skills for the last mile delivery agents in the sector has resulted in a significant gap in the numbers and quality of the workforce in the industry. As these last-mile delivery agents constitute a significant portion of the flourishing Gig economy, this gap, unless ad-dressed correctly, is likely to become a critical obstacle in the growth of the logistics sector in India. The consequence could impact growth in the retail and the service industries, along with manufacturing sectors as well. This emphasizes the need for recognizing the areas where such workforce skill gaps are significant and devising focused action plans to fix the situation. As these last-mile delivery agents constitute a significant portion of the flourishing Gig economy, this gap, unless addressed correctly, is likely to become a critical obstacle in the growth of the logistics sector in India
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