| |NOVEMBER 2022193. The Process is King- Six Sigma accords `process' as the central vehicle toward attaining success. Whether an organisation is designing products or providing services, mastering the various workflows and processes is THE key to creating a competitive edge.4. Proactive Management- Proactive means being aware of what might happen rather than reacting to a situation. Six Sigma puts much weight on proactive management that can adopt methodologies that can be a game-changer.5. Boundaryless Collaboration- GE's Chairman Jack Welch coined the term Boundaryless. He was one of the proponents of Six Sigma. Boundaryless means breaking down organizational barriers and increasing teamwork. The opportunities for seamless collaboration within the organisation, between organizations, with vendors and customers, are stupendous. If organizations, internally and externally, work for a common goal customer satisfaction and profitability there will be a complete paradigm shift.6. Being tolerant of failure to achieve perfection- Sounds contradictory but the two ideas are complementary. If people or the management team are afraid of taking risks, they will never try and, in the process, will never reach a near-perfect state.ADDITIONAL BENEFITS OF ADOPTING A SIX SIGMA APPROACHSix Sigma, as mentioned earlier, helps improve accuracy in the process by focusing on defect-per-million-opportunity or DPMO and can play a vital role in creating strategic decisions to improve the organisation's revenue. It reduces the variation in operations, focuses on efficiency, and avoids waste. With the pandemic largely behind us, the global workforce and working patterns have evolved and undergone tremendous change. Six Sigma is the perfect tool to help with change management and cope with the new normal. With emerging technologies, customer expectations are changing rapidly, and with customer centricity at its core, Six Sigma is THE tool for every organization and individual to move forward and create a global niche. Six Sigma helps you to acquire acuity in driving critical decisions through problem-solving based on objective data as a substitute for subjective opinion. It enables you to understand applying a structured methodology to solve problems of any proportion. Thus, it is not surprising that organizations and employees will look for a solution that is tried and tested with positive results in an evolving world. Former GE CEO Jack Welch, back in 1997 wrote in their annual report that "We didn't invent Six Sigma- we learned it. The cumulative impact on the company's numbers is neither anecdotal nor a product of charts. It is the product of 276,600 people executing and delivering the result of Six Sigma to our bottom line".Twenty-five years since then, it is once again of extreme importance that we propagate the brilliant theory, which is Six Sigma, in a world that is ever-changing and highly competitive, where speed and acumen may not get you to the top of the ladder and may not take an organization to the zenith. It is time to take up the reigns of Six Sigma in our hands because it is Six Sigma that will help organizations nurture empowered employees to distinguish and propel improvement ideas. If organizations, internally and externally, work for a common goal customer satisfaction and profitability there will be a complete paradigm shift
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