| | June, 20228I ntelligent Automation market is growing at a CAGR of 40 percent. It is a natural extension of the Robotic Process Automation (RPA) market through Artificial Intelligence (AI)/Machine Learning (ML) enablement. RPA requires a human in the loop involvement to some extent. With Intelligent Automation, the assembly achieves progressively increasing levels of automation by automating human decision making to achieve higher levels of straight through processing (STP). It is interesting to note that Intelligent Automation is a congregation of RPA, AI/ML, Intelligent Document Processing (IDP), Cloud, Analytics, and other productivity enhancement tools. These components can be used in isolation or as an intelligent assembly to resolve the problem at hand and improve productivity and efficiency. The technology offers tremendous impetus to business by automating swivel chair operations that eat into the productivity and efficiency of highly skilled executives almost on a day to day basis as a part of their work. A modular approach towards Intelligent AutomationThe Intelligent Automation journey starts with a problem statement. It is driven by business requirement and not by hype. It is a solution to a business requirement. It addresses a business issue in the larger business context. A modular approach best suits here that allows to pick and choose the automation module in any desired sequence towards building an end-to-end automation solution. · IDP: It is mostly used in a paper-intensive work culture. With its AI/ML enabled template free approach, it allows to extract and ingest unstructured data from documents, hard copies, scanned files, images, and more. The extracted data has high confidence levels and is in a structured format. It improves performance over a period of time through continuous machine learning. It can be easily integrated with the core business systems. As IDP has built in document pre-processing and post processing features, the data extraction is done with more than 99 percent accuracy.· RPA: It not only automates repetitive tasks that cut across legacy systems, virtual machines, Citrix, ERPs, Cloud, web, and more, but also be used as intermediate AUTOMATE COMPLEX BUSINESS TASKS THROUGH A MODULAR APPROACH IN THE INTELLIGENT AUTOMATION JOURNEY By Rajesh Agarwal, SVP & Head ­ RPA, Datamatics Global ServicesINDUSTRY INSIGHTSIntelligent Automation is a suite of products. When implemented through a CoE approach to address the problem statement, it offers maximum throughput and allows automation of highly complex business cases
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