| |August 20219nfection and cost of commuting to the hospital. Patient can arrange Video Consultation appointments through the dig-ital app, which helps them find, manage, and pay for their care, all in one place. 2. ACCELERATE INNOVATION. Work from home facility is a case in point. And it has been seen that the productivity is either increased or it's the same as before. Another example is, the new re-use protocols made to preserve the limited supply of certain products, like N95 respirators. We also saw increased collaborative effort with other organizations to enlist new organizations to produce personal protective equipment. Thus, the production of surgical masks, PPE gowns & face shields was immediately augmented.3. PARTNER UP. This pandemic is too big to be fought alone. New and non-traditional partnerships were formed during this period and are helping providers deliver the services based on the requirements of the end user. Home delivery of med-ications, has come up and provided an ease of delivery at their door steps leading to increased reach to the pa-tient base and hence enhanced revenues to the hospitals/ pharmacies. Likewise many other doorstep services through a network of logistics partners have created a completely new healthcare ecosystem. The need for new partnerships goes beyond the pandemic.4. MENTAL HEALTH CARE.During a crisis such as the COVID-19 pandemic, it is common for everyone to experience increased levels of distress and anxiety,particularly as a result of social isola-tion. Not just the patients and their families but the Physi-cians and other frontline healthcare professionals are also vulnerable to negative effects on mental health as they strive to balance the duty towards patients with concerns about their own well-being and that of their family and friends. As a CEO, I was more concerned about the well be-ing of my entire staff including the physicians, nurses and everyone working at the ground level. So we established a system to identify and provide support to our team mem-bers during their moments of stress. Few steps taken in this regard were: a) Creating awareness about the necessary precautions for Covid-19 b) Effectively engaging with the employees at frequent and regular intervals, understanding their concerns and assur-ing them that the organization is committed to their well being during these tough times. c) Virtual workshops and training with self paced session on skill areas relevant to their day to day functioning.d) Avoid unsolicited information from unreliable platforms that can trigger anxiety or distress. Seek information only from trusted sources and mainly so that we can take prac-tical steps to prepare our plans and protect ourself and loved ones.e) Honor care givers and healthcare workers supporting people affected with COVID-19 in hospital. Acknowledged the role they play in saving lives and normal functioning of the hospital especially in pandemic.f) Some healthcare workers unfortunately experienced avoidance by their family or community owing to stigma or fear. This made this challenging situation far more diffi-cult. We took it as a priority to provide support to all such employees.g) The patients in isolation felt episodes of low mood,anxi-ety and depression, we arranged daily video calls between the patient and their loved ones. This helped the patients to stay connected with their families. 5. EMPOWERMENT OF COLLEAGUES. This pandemic created an opportunity for CEOs to focus more on certain aspects of servant leadership, empower-Teamwork is the ability to work together towards a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results
< Page 8 | Page 10 >