| |MAY 202119The major challenge at this moment is the lack of manpower. With the demand at an all-time high proper training is not being provided to the limited supply of manpower that is thereexample, in tier 3 locations local service providers still of-fer the best turnaround time for deliveries. Bigger players work with smaller players and use their ability to increase their network. This consolidation has helped in setting up a network of interconnected carriers. And with the increased demand it is vital to keep the user experience at the helm. The e-commerce industry is still at a nascent stage and it can only reach its true potential if the whole experience from ordering to delivery of the product is seamless. This seamlessness can only be brought in by having the right kind of processes in place. There is still a huge gap in the indus-try's demand and supply. To make up for the sudden spike in orders compromises were made in staff onboarding and training, which became clear after some time. Although the situation has stabilized in metros, there is still a huge skill and manpower deficit in tier one and two cities. With airline cargo becoming dearer the logistics operations in the coun-try have become more surface oriented and this, in turn, re-quires much more dedicated staff. Mass hiring camps have been organized by most companies but what is lacking in quality control. Technology has already taken over all-out lives and the same goes for any industry. If we can't scale up the technical infrastructure in the logistic space, then it will be very difficult to make the most out of this opportuni-ty. Investments need to make on streamlining the technical process and roll out more features. There should be a bridge between larger and small regional players. Better ship-ment management is needed to supply the best service to first-time e-commerce adapters. This will not only increase their confidence in the industry but also have others become more open towards imbibing the same into their lifestyle. Companies need to control and reg-ulate the instances of fake delivery at-tempts, pilferage, rude behaviour which tend to leave a sour taste. To capitalize on this immense opportunity a proper employee training exercise is needed alongside a strict watch on employee behaviour. The entire process should be digitized and should be a routine ex-ercise and not a one-time activity. The major challenge at this moment is the lack of manpower. With the demand at an all-time high proper training is not being provided to the limited supply of manpower that is there. This needs to be remedied by giving more benefits and keeping quality standards. Better warehousing infrastructure is needed as there have been frequent instances of hubs getting choked which in turn leads to further delays or at times the shipment getting lost. Smaller and larg-er players need to work together for there to be complete countrywide cov-erage. Smaller players lack the technical infrastructure to supply a consistent experience. This needs to change. The present surge is just a precursor to the massive opportunity that is instore for the logistic and shipping in-dustry. Provided the right approach is taken and we keep up with the changing consumer patterns and requirements, the future seems incredibly positive.
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