| | MAY 20218VANTAGE POINT P ast is never a history ­ at least in Business. Trends and projections are normal. Present day reliance on data analytics too reflects the same ­ from buying behaviours to purchas-ing powers to predicting future, across economies and sections of economies. Thanks to computing power, segmented micro-analysis is today possible and ex-pected to assume larger significance in the realm of Business.Reverse protectionism seen today is to be assumed natural. Considering Glob-al trade as a closed loop, in the Cycle of Trade developing is akin to developed at some point of time. This brings economies at equal footing, eliminating need for WTO interventions, existence of which is supernatural today.AGRICULTURE TO IOT ERAContribution of agriculture still is significant to GDP. Thanks to Industrial revolutions, mechanisation has helped reduce dependency of population on Agriculture ­ First Shift. Econ-omy moved from Agro to Industrial, while capacity was the king, and out put largely dependent on Labour. As industri-alisation grew and the World going through few recessions, brought in perspective the need for Quality. In came the Consumer Era.Consumer needs and wants for quality products and services dictated outputs. Need for controls on human in-terventions to eliminate process errors was realised. This brought in scientific management and process control based on statistical approach, relevant forever. Capability studies continue to determine quality levels expected and people can think of defect levels in PPTs (Parts per Trillion). DPMOs (Defects per Million opportunities) is widely used, especial-ly is safety critical industries. QMS AND CPAAs quality superseded quantity, man-agement systems became important over production. Globalised trade ne-cessitated uniform quality standards ­ ISOs came into existence. Automo-tive industry felt insufficiency in ISO and brought in QS standards. As tech-nology evolved and consumer protec-tion laws became stringent, both ISO & QS have evolved and have assumed their new avatars ISO 2015 and IATF. Similar to automotive, there are many industry specific standards like FDA, API, AS9100, etc...CPA (Consumer Protection Acts) have played vital roles in shaping such standards to elim-inate human hazards to the possible extent. Failures do happen; however, traceability has ensured containment and protection. Business World transformed from being reactive to proactive and tries to become predictive through FMEAs (Failure Mode Effect Analysis) and Risk analysis. Statistics and Data Analytics help in these endeavours, though success may vary due to extraneous factors.INFORMATION ERA IT revolution made consumers spoiled for choices, along-side economic and industrial growth. Information available at fingertips made Consumers better educated and knowl-edgeable about products/ services making them choosier. Quality became non-negotiable and given. Consumers start-ed yearning for more than quality and availability of infor-mation made it easier for to analyse and assess options.LPG ­ Liberalisation, Privatisation and Globalisation ac-celerated onset of Information Era. It opened Global Markets for Indian IT Professionals and Organisations. This brought in new breed of consumerism and spending culture as af-TRACKING SHIFTS ­ TRENDS THAT MATTER Dr. Nithyanandan Devaraaj, CEO ­ Foundries, CRI GroupDr. Nithyanandan Devaraaj
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