| | NOVEMBER 20228INDUSTRY INSIGHTSEMPLOYEE EXPERIENCE: A LODESTAR IN THE WAR OF TALENTAccording to a 2021 Willis Towers Watson global survey, 92 percent of employers said enhancing employee experience will be an important priority for their organizations over the next three years. In a massively evolving business process, how do you see the employee experience management evolving?In the post pandemic era, the global work environment has undergone a significant overhaul in terms of how a work is accomplished. As the hybrid work model gains increased propulsion, the need for enhanced employee experience seems imperative. Looking at the employees, they demand a seamless and high quality engagement from their employers. In fact, employee engagement and experience has now evolved into vital criteria for talent acquisition. The organizations are equally motivated and focused in attaining an enriched employee experience. Both in India and beyond, the companies are increasingly investing in concepts like culture management. With a deep understanding of the need to evolve beyond the implementation of softwares for employee experience, they are bringing in change agents, to make sure that the experience for the employees is pretty seamless.The focus of the leadership is also vastly impacted as we note a great shift from engagement surveys to engagement by designs. Each engagement point is now analyzed in terms of its impact on people process policies, tools, technology, all of which is ultimately encompassed in regards to employee experience.Performance analysis remains one of the key challenges for Human Resource. Poor implementation of performance analysis leads to unwanted attrition, employee dissatisfaction, and loss of motivation and productivity. How can effective performance analytics be achieved?With an abundance of data, it is crucial for the HR team to identify the most relevant data that helps to maximize the return on investment. The given data set must be efficient enough to generate a pinpoint diagnosis of the employee performance while also effectively predicting and prescribing the change in an organization. This in turn can help the organization to bring out the best performance from its workforce.Having said that, in the post pandemic era innovation has been the key driver for performance. Thus, the organization's needs to continually innovate and invest in technology that keeps the measurement systems on par with the changing scenario. Along with performing critical tasks like stitching the performance data together with multiple systems, creating a dashboards that delivers an unified view, it is also essential to opt for a technology that helps to drill down and drill up Anjana Hariharan, Partner & Delivery Leader ­ Talent Transformation, IBM, in a conversation with Indranil Chakraborty, assistant editor, Industry Outlook, shares her views on the Employee Experience domain. During the conversation she also discussed the issues of performance analysis, employee & organization expectations and more.By Abhrasnata Das
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