| | December 20218I n the 21st century, customers are more aware of their rights. They are well informed about the fierce competition in the market. Moreover, they have many public platforms to raise their voice easily and for free. All these facts place customer experience in the center focus of any business and become a dominating factor for its growth or doom.Nowadays, as technologies are evolving, it has become necessary for businesses to leave the traditional tools behind and grab the tools devel-oped by leveraging the advantages of cutting edge technologies. A call cen-ter solution is one of the tools, which has brought revolutionary features that can help businesses, regardless of industry verticals, fulfil customer de-mands and expectations. It also helps businesses to match the pace with the technology evolutions taking place in the world and gain a competitive advantage.Let me share the top six customer behaviour trends, which make the use of a call center solution necessary for businesses. Not only this, but these customer behaviour trends have also brought an evolution in the call center solutions.CUSTOMER BEHAVIOUR TRENDS DRIVING THE EVOLUTION IN BUSINESSES & CALL CENTER SOLUTIONSBy Mehul Shah, Co-Founder, Elision TechnologiesA call center solution is one of the tools, which has brought revolutionary features that can help businesses, regardless of industry verticals, fulfil customer demands and expectationsVANTAGE POINTMehul Shah
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